The Most Frequently Asked Questions & The Answers

 

1) WHAT TYPES OF FITNESS EQUIPMENT DO YOU CARRY?

We carry all of the most popular commercial, light commercial & high end residential gym equipment. Treadmills, Ellipticals, Exercise Bikes, Stair Steppers, Rowers, Circuit Weight Machines, Cable Cross Overs, Multi Gyms, Benches, Dumbbells, Accessories and more. 

Everything from cardio to strength equipment we can offer in 1 piece to full gym packages. Our warehouse inventory is constantly changing and it's always best to call or chat for current availability.  

 

2) WHEN WILL MY MACHINE SHIP?

Most products will have the approximate lead time on the product page below the price. You can call, email or chat with us below for an up to date shipping quote as lead times vary and will lengthen throughout the holidays and New Year. 

 

 

 

3) WILL IT JUST SHOW UP UNEXPECTED?

Absolutely not. We take great pride in being very communicative, helpful and lead time conscious. You receive instant updates until delivery and we will call you to set up a delivery time before it arrives.  

 

4) HOW WILL IT BE DELIVERED?

Due to the quality and size of commercial and high end residential fitness equipment we mostly ship fully assembled and products that can be up to 500+ pounds. That said, the packages are very large and will require that lift-gate service be applied to the order. We will ALWAYS do this for Free. 

The freight carriers will assist with bring the unit down to ground level CURBSIDE of your home or business using the lift-gate. The drivers are NOT responsible for any of the following: installing into your residence/bringing past the curb of your home, un-packaging the equipment, or removing the packaging/pallets from your place.

If you need your equipment installed inside, upstairs or assembled please call 888-924-4244 ext 2 or speak with your account manager for a quote.

 

5) WHAT HAPPENS IF SOMETHING BREAKS WITHIN THE WARRANTY PERIOD?

Just contact us via phone, email or chat to submit a service request. We will confirm within 24 hours and facilitate any replacement part order or service call. 

 

6) WHAT CONDITIONS DO YOU SELL?

We're an authorized dealer and carry some equipment only Brand New. Depending on the product, there may be Pre Owned and Certified equipment available. You can click under "Choose Your Condition" and see what we currently offer including price and warranty coverage. 

 

Click Here For The Differences - Pre Owned vs Certified

 

 

7) WHY SHOULD I BUY FROM YOUR COMPANY?

We are owned and operated by active fitness professionals with over 20 years of experience successfully designing, supplying and maintaining hundreds of gyms across the country. 

Our team feature factory authorized technicians, certified personal trainers and gym owners who all have tested & analyzed the equipment we offer. 

We ship fast, send live shipping status updates & can help you pick out the best gym equipment based on your goals, space and budget. 

5 Star Reviews, High Quality Equipment, 24/7 Customer Support & 30 Day Money Back Guarantee With No Restocking Fees. 

 

8) HOW DO I ORDER?

You can order securely online by adding the "condition" you want to the cart. You can enter any discount code at the checkout page. 

You can also call 888-924-4244 ext 1 and our team members can help process your order.  We accept all major forms of payment: visa, mastercard, american express, paypal, check and financing.  

 

 

 

9) WHAT TYPE OF GUARANTEE DO I GET?

You get a  full 30 Day Money Back Guarantee with no restocking fees. That trial begins the date you first receive the equipment.