Gym Equipment Experts warrants all that our Certified-Pre-Owned products to be free from defects in materials and manufacture for the warranty periods set forth below. The warranty periods begin on the date of delivery and they're guaranteed to arrive in working order
This warranty applies only against defects discovered within the warranty period and extends only to the original purchaser of the product. Parts repaired or replaced under the terms of this warranty will be warranted for the remainder of the original warranty period only.
Certified Pre Owned: Gym Equipment Experts hereby provides customer a 1 year part warranty and 1 year of labor, unless otherwise stated on original invoice during promotional periods. Extended part warranties are available in 3, 5 and 10 year contracts. The warranty shall start on the date the Equipment is delivered or received by the Customer. This limited warranty does not cover normal wear and tear of the Equipment or gross misuse of the product. Running Belts & Decks are NOT covered under Gym Equipment Experts warranty. Customer is required to maintain the belt and deck through proper maintenance including regular adjustments to prevent the belt from sliding over to one side and tearing.
The warranty on certified pre owned will cover the most expensive components including the main drive motor, deck, flywheel, frame, motor control circuit boards, control panels and other mechanical moving parts for 1 year or may be extended to 3, 5 or 10 years. The switches, wires and electronics will be covered for a standard 1 year.
The warranty does not cover worn components, cosmetic pieces such as plastic shrouds and decals. However if the plastics are missing or defective on delivery, Gym Equipment Experts will send them to you at no charge.
The labor covers those parts and all billable hours of labor and may require a nominal trip fee. All requests for service must be emailed to "firstname.lastname@example.org" with a picture/video and detail of the issue. This is so our technicians can diagnose the issue and confirm exactly what parts are necessary for repair.
The location of the equipment must be the same as on the Gym Equipment Experts invoice.
We respond to all service requests within 5 business days and schedule technicians within 5-10 business days if not sooner. Service times may extend if you live in a remote area or during the winter peak season. Commercial clients must keep their equipment regularly maintained per the manufacture's recommendations during the warranty period
“Used” Integrated or attachable LCD or Personal Viewing Screens (PVS) are EXCLUDED from all Gym Equipment Experts warranties and therefore NOT covered under warranty. The only guarantee offered to Customer is that the PVS/LCD screen is guaranteed to work on arrival. Gym Equipment Experts liability and responsibility for the PVS screen ends 24 hours after product was received.
If the location changes please notify Gym Equipment Experts prior, in writing or email. If you are moving or relocating the equipment, Gym Equipment Experts reserves the right to request proof that the equipment was moved by a qualified company or technician to ensure transferability of the warranty to your new location.
This Warranty is valid only in accordance with the conditions set forth below:
The warranty applies to the products only while a. it remains in the possession of the original purchaser and proof of purchase is demonstrated, b. it has not been subjected to accident, misuse, abuse, improper service c. claims are made within the warranty period.
This warranty does not cover damage or equipment failure caused by electrical wiring not in compliance with electrical codes or manufacturers owner’s manual specifications, or failure to provide reasonable and necessary maintenance as outlined in the owner’s manual.
Gym Equipment Experts will NOT reimburse a customer for warranty service & repairs not scheduled by us unless authorized by a one of our representatives in writing with an agreed price. Although we try to expedite each service call, we cannot be held responsible for parts backorders or availability of service technicians in your local area.
Software version upgrades. Normal wear and tear, consumables and cosmetic items, including, but not limited to the following: grips, seats, labels, upholstery. Service calls to correct installation of the equipment or instruct owners on how to use the equipment. Pickup and delivery involved with repairs. Any part or labor costs incurred beyond the applicable warranty period. However, you will always have access to our wholesale parts and discounted technicians.
Full Policies Can Be Found At GymEquipmentExperts.com/pages/policies